Refund policy
Return and Refund Policy
We want you to feel confident when ordering from Quiet Glow.
Damaged, Defective, or Incorrect Items
Please inspect your order after delivery.
If your item arrives damaged, defective, or different from what you ordered, contact us within 7 calendar days of delivery at:
Please include:
- Your order number
- A description of the issue
- Clear photos of the product, packaging, and shipping label
After reviewing your request, we may offer a replacement or refund. Please do not return the item until you receive return instructions from us.
Change-of-Mind Returns
A return request must be submitted within 14 calendar days of delivery.
To qualify for a return, the product must be:
- Unused and unopened
- In its original packaging
- In the same condition in which it was received
- Suitable for resale
For hygiene and safety reasons, opened or used personal-care products cannot be returned unless they arrived damaged, defective, or incorrect.
Customers are responsible for return shipping costs for change-of-mind returns. We recommend using a tracked shipping service. Quiet Glow is not responsible for returned packages that are lost in transit.
Discounted products are eligible under the same conditions unless they are clearly marked as final sale before purchase.
How to Request a Return
Email hello.quietglow@gmail.com before sending any item back.
If your return is approved, we will provide return instructions and the appropriate return address. Items returned without prior approval may not be accepted.
Refunds
We will inspect the returned product and notify you whether the refund has been approved.
Approved refunds will be issued to the original payment method. Your bank or payment provider may require additional time to post the refund to your account.
If more than 10 business days have passed since your refund was approved, please contact us at hello.quietglow@gmail.com.
Order Cancellations
Contact us as soon as possible if you need to cancel or change an order.
We will try to accommodate your request, but cancellation cannot be guaranteed after the order has entered processing or fulfillment.
Your Legal Rights
This policy does not limit any rights you may have under applicable consumer-protection laws.