Privacy policy
Privacy Policy
Last updated: July 16, 2026
Quiet Glow (“Quiet Glow,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit quietglowworld.com, place an order, contact us, subscribe to marketing communications, or otherwise interact with our services.
1. PERSONAL INFORMATION WE COLLECT
Depending on how you interact with us, we may collect:
• Contact information, including your name, email address, telephone number, billing address, and shipping address
• Order and transaction information, including products purchased, order history, payment status, and delivery information
• Account information if you create or use a customer account
• Communications you send to us, including customer-support and return requests
• Device and usage information, including IP address, browser type, device type, pages viewed, referring website, and interactions with our store
• Marketing preferences, including whether you have agreed to receive promotional emails
• Fraud-prevention and security information
Payment information is processed by Shopify and applicable payment providers. We generally do not receive or store your complete payment-card details.
2. HOW WE COLLECT INFORMATION
We collect personal information:
• Directly from you when you place an order, contact us, subscribe to emails, or submit information through our store
• Automatically through cookies, pixels, analytics technologies, and similar tools
• From service providers and business partners, including Shopify, payment processors, fulfillment providers, shipping carriers, analytics providers, and advertising platforms
3. HOW WE USE PERSONAL INFORMATION
We may use personal information to:
• Process, fulfill, and deliver orders
• Process payments, refunds, returns, and cancellations
• Provide order updates, tracking information, and customer support
• Maintain and improve our website, products, services, and customer experience
• Detect, investigate, and prevent fraud, misuse, security incidents, and other harmful activity
• Comply with legal, tax, accounting, and regulatory obligations
• Send marketing communications where permitted by law and according to your preferences
• Measure the effectiveness of our website, content, and advertising
• Personalize content and advertising where permitted
You may unsubscribe from promotional emails at any time by using the unsubscribe link included in the message. Transactional messages concerning orders or customer service may still be sent.
4. HOW WE DISCLOSE PERSONAL INFORMATION
We may disclose personal information to service providers that help us operate our business, including:
• Shopify, which hosts and supports our online store
• Payment processors and fraud-prevention providers
• Overseas fulfillment partners, suppliers, warehouses, and shipping carriers
• Email, customer-support, analytics, and website-service providers
• Advertising and social-media platforms, where permitted
• Professional advisers, regulators, courts, law-enforcement agencies, or other parties when disclosure is legally required
• A purchaser, successor, or adviser in connection with a merger, sale, restructuring, financing, or transfer of all or part of our business
These parties may process information only as permitted by their agreements with us and applicable law.
Shopify also processes personal information according to its own privacy practices.
5. COOKIES, ANALYTICS, AND ADVERTISING
Our store may use cookies, pixels, and similar technologies to:
• Keep the website functioning
• Remember preferences
• Understand website traffic and customer behavior
• Measure marketing performance
• Prevent fraud and improve security
• Provide or measure personalized advertising where permitted
You may manage cookies through your browser and, where available, through the cookie and privacy controls displayed on our store. Disabling some cookies may affect website functionality.
We do not sell personal information in exchange for money. However, some privacy laws may define certain disclosures for targeted advertising or analytics as a “sale,” “sharing,” or similar activity. Where required, we provide applicable choices or opt-out mechanisms.
6. INTERNATIONAL DATA TRANSFERS
Quiet Glow operates from Japan and uses service providers in multiple countries.
Your information may be processed or stored outside your country of residence, including in countries with different data-protection laws. Where required, we and our service providers use appropriate safeguards for international transfers.
7. DATA RETENTION
We retain personal information for as long as reasonably necessary to:
• Fulfill the purposes described in this policy
• Maintain business and transaction records
• Meet legal, tax, accounting, and regulatory obligations
• Resolve disputes
• Prevent fraud and enforce agreements
Retention periods vary depending on the type of information and applicable requirements.
8. DATA SECURITY
We use reasonable administrative, technical, and organizational measures designed to protect personal information.
No internet transmission or electronic-storage method is completely secure, and we cannot guarantee absolute security.
9. YOUR PRIVACY RIGHTS
Depending on where you live, you may have rights to:
• Request access to personal information we hold about you
• Request correction of inaccurate information
• Request deletion of eligible information
• Request a copy or transfer of certain information
• Object to or restrict certain processing
• Withdraw consent where processing is based on consent
• Opt out of marketing communications
• Opt out of certain targeted advertising, sale, or sharing activities where applicable
• Appeal a decision concerning a privacy request where applicable
To submit a request, email hello.quietglow@gmail.com.
We may need to verify your identity before completing a request. Certain exceptions may apply under applicable law.
10. CHILDREN’S PRIVACY
Our store is not directed to children under 13, and we do not knowingly collect personal information from children under 13.
If you believe a child has provided personal information to us, please contact us so that we can review and, where appropriate, delete it.
11. THIRD-PARTY LINKS
Our website may contain links to websites or services operated by third parties.
We are not responsible for the privacy, security, content, or practices of third-party websites. Please review their privacy policies before providing personal information.
12. CHANGES TO THIS POLICY
We may update this Privacy Policy to reflect changes to our practices, services, technology, or legal requirements.
The updated policy will be posted on this page with a revised “Last updated” date.
13. CONTACT US
For privacy questions or requests, contact:
Quiet Glow
Email: hello.quietglow@gmail.com
Website: https://quietglowworld.com
Legal operator information is available in our Legal Notice / Disclosure under the Act on Specified Commercial Transactions.